Privacy Policy

Who We Are and What This Document Covers

Rocket Play Casino operates under a licence issued by the Gaming Control Board of Curaçao (GCB). This Privacy Policy explains how we collect, use, store, and share your personal information when you access or use the platform. It applies to all users who are residents of Australia and governs our practices in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By registering an account or continuing to use the platform, you confirm that you have read and understood this policy.

What Personal Information We Collect

We collect your full legal name, date of birth, residential address, email address, phone number, and government-issued identification documents during account registration and KYC verification. Payment processing requires financial account details — bank account numbers or e-wallet identifiers, depending on the method selected. We also collect technical data automatically: your IP address, device type, browser version, session timestamps, and behavioural data such as pages visited and games played. This technical data is collected through cookies and server logs each time you interact with the platform.

How and Why We Use Your Information

Your personal information is used to verify your identity in compliance with the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and AUSTRAC reporting obligations. Account management — processing deposits, withdrawals, and bonus entitlements — requires access to your financial and identity data. We use your contact details to send transactional communications, including account confirmations, withdrawal receipts, and responsible gambling notifications. Behavioural data helps us detect fraud, prevent money laundering, and identify problem gambling patterns. We do not use your personal information for automated decision-making that produces legal effects without human review.

Legal Basis for Processing

Under the Australian Privacy Principles, we process your personal information to fulfil our contractual obligations to you as a registered player, to comply with legal obligations under Australian and Curaçao law, and to maintain platform security and prevent financial crime. Where we rely on your consent — for example, to send promotional communications — you may withdraw that consent at any time by contacting us at [email protected] or using the unsubscribe link in any marketing email.

Sharing Your Personal Information

We share your personal information with identity verification providers, payment processors, and fraud detection services that operate as our data processors under binding contractual agreements. We may disclose your information to AUSTRAC, Australian law enforcement agencies, or other regulatory bodies where we are legally required to do so. We do not sell your personal information to third parties for marketing purposes. Any third party that receives your data is required to handle it in accordance with the Australian Privacy Principles and applicable Curaçao law.

International Data Transfers

Rocket Play Casino is operated from Curaçao, which means your personal information is processed outside of Australia. We implement contractual safeguards to ensure that any international transfer of your data provides a level of protection consistent with the APPs. Proactively, we conduct due diligence on all third-party recipients of your data to verify that appropriate technical and organisational security measures are in place before any transfer occurs.

How Long We Retain Your Information

We retain your account data, identity verification records, and transaction history for a minimum of five years following account closure, in line with AUSTRAC record-keeping requirements under the AML/CTF Act 2006. Behavioural and technical data is retained for two years unless a regulatory obligation or active investigation requires extended retention. When data is no longer required, we destroy it securely using industry-standard methods.

Your Rights Under the Australian Privacy Principles

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date. To exercise these rights, contact us at [email protected] with your account details and a description of your request. We will respond within 30 days. If you believe we have not handled your personal information in accordance with the APPs, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Security Measures

We protect your personal information using 256-bit SSL encryption for all data in transit, AES-256 encryption for data at rest, multi-factor authentication for account access, and role-based access controls that restrict internal access to authorised personnel only. Our systems are monitored continuously for anomalous activity. No transmission over the internet is completely secure; however, we maintain industry-standard practices to minimise risk to your data.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse platform usage. A separate Cookie Policy provides full details of the cookies we deploy, their purpose, and how you can manage your preferences. You can withdraw consent to non-essential cookies at any time through your browser settings or our cookie management tool without affecting the functionality of your account.

Responsible Gambling and Data Use

We use your gameplay and financial data to identify patterns consistent with problem gambling. Where such patterns are detected, we may contact you with information about responsible gambling tools — including deposit limits, session reminders, and self-exclusion options — or refer you to Gambling Help Online at www.gamblinghelponline.org.au. This use of your data is based on our legitimate interest in player welfare and is consistent with the National Consumer Protection Framework.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, applicable law, or regulatory guidance. When we make material changes, we will notify you by email to the address registered on your account at least 14 days before the changes take effect. The date at the bottom of this document reflects the current version in force.

Contact Us

For any questions about this Privacy Policy or how we handle your personal information, contact our compliance team at [email protected] . We aim to respond to all privacy-related enquiries within five business days.